rant · moment 8 of 15
The Sprint Store Meltdown Over an iPhone 7
from Alt Ass Eating · #57
Audio-only archive episode — no video to seek.
6 minTim tells a long story about trying to buy a new iPhone 7 at a rundown Long Island Sprint store, where an overweight, desperate salesman fails for 40 minutes to fix an error code, ending with Tim walking out and the salesman despondently staring out the window.
- 36:07Tim walks into a Long Island Sprint store (converted Radio Shack) to buy a phone and the salesman gets excited about the sale.
- 37:05Salesman tells Tim he needs to pay $100 for the cracked screen and $120 down for a new iPhone 7.
- 37:23The transaction hits an error and salesman calls Sprint customer service support, only to get repeatedly hung up on by someone in another country.
- 38:39Tim argues the system is broken—he's sitting in the store ready to spend $400 but Sprint's support can't override the error.
- 39:17Salesman rolls his chair to the window and stares out in defeat, visibly processing his failure to close the sale.
- 39:42Tim tells the salesman he's heading back to the city and will probably buy the phone elsewhere, and the guy just nods.
- 40:09Tim tells the salesman Sprint needs a better system with override capacity instead of just calling support.
- 40:45Tim tells the sad salesman he would have bought the phone today if the system had worked.
- 41:13Tim reflects that he has Sprint because he had bad credit, calling himself a bad person, while the salesman sits despondent.