rant · moment 1 of 17
Cold Open: The Service Industry Is the Service Industry
from The Big Booth (with Devan Costa) · #141
Audio-only archive episode — no video to seek.
2 minTim lays out his philosophy that the service industry exists to serve customers, drawing on his own years as an unreliable double-decker bus tour guide in New York where he refused to give tours and got punched by a Russian woman.
- 0:55The service industry is literally called the service industry—the definition of 'serve' doesn't leave room for interpretation.
- 1:18Tim worked as a tour guide on a double-decker bus in New York and would just play the automated recording instead of giving the tour himself.
- 1:50A Russian woman punched Tim in the stomach once during his time as a tour guide.